Refund, Warranty & Returns Policy
Raith guarantees its products for the warranty period to be of acceptable quality in accordance with section 54 of the Australian Consumer Law. Subject to this policy, if a product fails to be of acceptable quality during the warranty period due to a defect in material or workmanship, Raith will, at Raith’s cost:
- Repair the product
- Replace the product with the same or equivalent product (having regard to function, specification, and design)
- Provide the customer with a refund for the purchase price of that product.
The replacement or repair of a product or part does not restart or otherwise extend the warranty period for that product.
Raith may repair products using refurbished parts, provided Raith is reasonably satisfied that the parts are durable and will function properly for at least as long as the warranty period.
If Raith provides a refund or replacement product, title to the faulty product will pass to Raith from the date that the faulty product is delivered to Raith.
Raith may, in its sole discretion, decline the warranty if proof of the original purchase is not provided.
The warranty is transferable to another person only if the product is sold or transferred to that other person, and the customer provides that other person with proof of the original purchase (such as an invoice or receipt).
The benefits to you pursuant to this clause are in addition to the other rights and remedies you may have pursuant to applicable law.
2. Scope of Warranty
The warranty does not cover damage to a product that, in Raith’s reasonable opinion, has been damaged due to:
- Normal wear and tear
- Transport or shipping of the product
- Theft of the product
- Use of the product for a purpose other than as expressly described by Raith, including for commercial purposes, or unusually high or excessive usage of the product during the warranty period
- Any act or omission of any person other than Raith
- Abuse, misuse, negligence, improper use, or accidents, including using or storing the product in adverse environments (including damp, sandy, or corrosive environments), water damage, dropping the product onto the ground, or colliding with objects
- Unauthorized disassembly, tampering, or alterations, modifications, or repairs being made to the product
- Use of the product in a manner contrary to law
- Failure to comply with any user manuals or guidelines provided by Raith from time to time for the product, including maintenance and storage obligations. The warranty does not cover consumable components for the entirety of the warranty period. Raith will not repair or replace a product if the customer has been refunded the purchase price for the product.
3. How to Make a Warranty Claim
If the customer is eligible to make a warranty claim, the customer must:
- Contact Raith by visiting the page www.raithskateboards.com.au/contact/
- Provide Raith with proof of purchase of the product, such as a tax invoice, which clearly shows the product purchase date
- If Raith provides the customer a return authorization number, then deliver the product to Raith at the customer’s cost for inspection to diagnose the fault and confirm this warranty applies, noting:
- Products should be safely packaged for return shipping (preferably in their original factory packaging)
- The customer’s name, address, phone number, and return authorization number must be provided with the product
- The customer is at risk of loss or damage to the product while in transit
- The customer should consider obtaining shipping insurance for any returned product.
Upon receipt of the returned product, Raith will promptly evaluate the warranty claim and, in its sole discretion, either:
- Accept the warranty claim, in which case Raith will repair or replace the product and return it to the customer at Raith’s cost or issue a credit or refund in accordance with the warranty
- Reject the warranty claim, in which case Raith will return the product to the customer at the customer’s sole cost.
Raith will process an accepted warranty claim as soon as reasonably practicable; however, timing will depend on the availability of service technicians and, if Raith elects to repair the product and/or parts.
4. Limitation of Liability
To the maximum extent permitted by law, the remedies set out in clause 1(b) are the sole remedies available to the customer, and the maximum liability of Raith if the warranty is breached (but note a customer’s rights described in clause 5 below).
The limitation set out in clause 1(b) is an aggregate limit for all claims, whenever made. To the maximum extent permitted by law, Raith is not liable for any consequential loss, however caused (including by Raith’s negligence), suffered, or incurred by a customer or another person who uses a product or otherwise in connection with a product.
5. Mandatory Statement in Favor of Australian Consumers
“Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- To cancel your service contract with us
- To a refund for the unused portion or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, then you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
6. Manufacturer Warranty
Raith provides a warranty on each product on the terms set out in this policy, whether or not:
- Raith is the manufacturer of the product
- Even if the manufacturer has provided the customer with its own warranty or guarantee in respect of the product. If Raith is not the manufacturer of a product, Raith does not make any warranty or representation about the existence, validity, or terms of any other warranty or guarantee that may or may not be offered by the manufacturer of the product.
The customer may purchase a service for the products. Upon the customer paying to Raith the fee for the service and sending to Raith the product (including remote control) at the customer’s cost and risk, then Raith will service the product as follows:
- Replace: wheel and drive collar bearings using Raith precision bearings; pivot cups; and nuts and washers
- Adjust: bushings
- Clean: bushings; deck; and wheels/hubs
- Test: complete board and remote operation; battery health (through a load test to determine the condition of the battery).
Once the service is complete, Raith will inform the customer, and the customer can collect the product and remote, or Raith can arrange delivery (at the customer’s cost). During the service, the customer is entitled to a 10% discount off any additional parts or accessories. The service and any repairs will be carried out with due care and skill.
In this policy:
- Accidental Remote Damage means damage to the remote control for a product caused by accidental use
- Australian Consumer Law means the Australian Consumer Law as set out from time to time in Schedule 2 of the Competition and Consumer Act 2010 (Cth)
- Consequential Loss means any one or more of the following:
- Loss of revenues
- Loss of reputation
- Loss of profits
- Consequential loss
- Loss of actual or anticipated savings
- Loss of bargain
- Indirect loss
- Loss of earning capacity
- Lost opportunities (including opportunities to enter into arrangements with third parties)
- Loss or damage in connection with claims against the customer by third parties
- Consumable Components means consumable components of the products, including but not limited to bearings, pivot cups, bushings, grip tape, and wheels
- Customer means a person who purchases a product in Australia, either directly from Raith or second-hand from such an original purchaser and who has been provided the original proof of purchase receipt or other information by the original purchaser
- Raith means Fastboard Pty Ltd ACN 638 220 087 of Address: 318 Old West Road, Bullsbrook, 6084, WA, Australia. Email: firstname.lastname@example.org
- Manufacturer means the person who manufactures a product as defined in the Australian Consumer Law
- Product means a product sold by Raith
- Purchase Price means the purchase price and cost of delivery for a product
- Warranty means the warranty set out in this policy
- Warranty Claim means a claim made by a customer under this warranty in accordance with clause 3(a)
- Warranty Period means the period commencing from the original date of purchase of a product and ending:
- Twelve months later
- For consumable components, two months later. If any part of this warranty policy is held by a court to be invalid, it will be severed from the rest (with the rest remaining valid and applicable).
- If any part of this warranty policy is held by a court to be invalid it will be severed from the rest (with the rest remaining valid and applicable).